Please contact us if you cannot find an answer to your question.
Yes, unless you have had this treatment with us in the last 12months or if any medical changes. We ask you come at least 48hours prior to your appointment. Saturdays are best days between 10-4pm but we cannot guarantee someone will be there so it may be best to contact us first. Eyelash extensions won’t require skin testing.
Yes, we need to see your current brows and make sure you are the right candidate for this treatment and patch test you.
Everyone is different, we use a effective numbing cream and once applied clients are comfortable.
We do not offer refunds to our services. If you are unhappy we will be more then happy to rectify. Please contact us immediately it you have any concerns. If you are more then 10minutes late for your appointment your appointment will be cancelled and deposit will be lost so please make sure you arrive on time.
If you cancel within 24hours you will loose your deposit, any time before this you can reschedule online by logging in.
Please arrive alone to your appointment, we don't have huge space, we cannot allow buggy's or wheelchairs in the room. We ask clients don't bring anyone children to their appointment, if this is a MUST, we ask you let us know prior so we can make sure the room wont be too busy. Please avoid bringing small children, we cannot supervise your children whilst performing top quality service.
Payments can be made cash, transfer or card.
Semi Permanent - Like all treatments aftercare is really important, but especially for SPMU. This is a pricy treatment that is designed to last years, so please follow the provided aftercare and instructions carefully for the best retention. Everyone is different, if for any reason you have retention issues AFTER 4-6 week touch up then please contact us.